EZCleaners247 Terms and Conditions

By placing your items in a EZCleaners247 Locker or using our service, you agree to the following terms
and conditions:

Minimum Order Size
Wash & Fold order minimum is 15 pounds. No minimum order size required for dry cleaning. $15
Minimum for home delivery.

Non-payment
All orders that have not been paid for within 30 days of the pick up date will be considered as abandoned
orders and all property will be donated to charity.

Unclaimed items
All property, which includes completed orders, once they are returned to a locker must be removed from
the locker within 48 hours. All property not claimed after 48 hours may be removed from the locker,
returned to storage and the locker will be prepared for use by another customer. Customers have up to
30 days to claim their property by contacting EZCleaners247 at support@ezcleaners247.com. Any
property that is not claimed within 30 days of the original pick up date will be donated to charity. Any
property that is returned to a locker will be subject to a $10 redelivery fee. Items that have been placed in
a locker and have not been claimed by any customer will only be held for 30 days. If items are unclaimed
after 30 days, all property will be donated to charity.

Damaged Property
EZCleaners247 follows the policies set forth by the Fabricare Industry and the International Fabricare
Institute. We exercise utmost care in processing articles entrusted to us and use such processes which,
in our opinion, are best suited to the nature and condition of each individual article. Nevertheless, we
cannot assume responsibility for inherent weaknesses of or defects in materials that are not readily
apparent prior to processing. We cannot guarantee against the following such as, but not limited to, color
loss or color bleeding, shrinkage, damage to weak and fabrics, damage to buttons, sequins, buckles,
beads, ties or zipper heads. EZCleaners247's liability with respect to any damaged items shall not
exceed ten (10) times our charge for cleaning that garment regardless of the brand or condition of the
garment. Any damaged items must be reported via email to support@ezcleaners247.com and returned
to EZCleaners247 for inspection within 5 business days.

Lost Items
Any lost items must be reported via email to support@ezcleaners247.com within 5 business days.
EZCleaners makes a remarkable effort to track every item that we process and will review all lost items
claims on a case by case basis. Any items determined to have been lost by EZCleaners247 will be
reimbursed in accordance with the International Fabricare Fair Claims Guide and shall not exceed ten
(10) times our charge for cleaning that garment regardless of the brand or condition of the garment.
Items will be considered lost 30 days after the initial claim is filed. After placing your items in
EZCleaners247 lockers, please ensure that your locker has been correctly closed and locked.
EZCleaners247 is not responsible for any loss or damage resulting from a failure to properly lock the
locker.
When leaving items in lockers, concierge service or other service locations, please place an order for
your service type via our app or https://myaccount.ezcleaners247.com/register EZCleaners247 is not
responsible for any items left for service without an associated order placed.

When using our home delivery or concierge service, EZCleaners247 is not responsible for your items
before they are picked up or after they are dropped back off. It is your responsibility to ensure the safety
of your items during that time.

Loose Items
We try as hard as possible to track such loose items, however, we are not responsible for items such, but
not limited to, cash, jewelry, watches, cufflinks, detachable buttons, laces, hoods, belts, or loose items on
garments, hangers, etc. We request that such items be removed by customers and for all pockets to be
emptied prior to leaving items with us as we can not be held responsible for lost loose items or damage
to your garments from items left in pockets such as makeup, lipstick, gum, candy ,pens, markers, etc.

Barcodes
EZCleaners247 will adhere a permanent barcode to your garments in an inconspicuous location. These
barcodes are very important in helping us track your garments so that items are not lost and to ensure
you are billed consistently every time. Unfortunately we are unable to accommodate requests on non
adhere barcodes.

Personal Property
Any personal property placed in EZCleaners247 lockers that appears to have value will be removed by
EZCleaners247 and stored for 30 days. If items are unclaimed after 30 days, all property will be donated
to charity.

Turnaround Time
Service days and turnaround time vary by location. We do our best to provide service information at each
of our locker locations and on ezcleaners247.com. EZCleaners247 will make its best reasonable effort to
adhere to our service schedule, however, we do not guarantee turnaround times and assume no
responsibility for any damages that may occur due to a delay in service. For any questions regarding
service hours, please contact support@ezcleaners247.com.



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